Frequently Asked Questions
Everything you need to know about shopping at Native Pet
How long does shipping take for my order?
We offer standard shipping which typically takes 3-5 business days within the continental US. Expedited shipping options are available at checkout for faster delivery.
What is your return policy for pet apparel?
We accept returns on all unworn, unwashed items with original tags within 30 days of purchase. Please ensure the item is free of pet hair to qualify for a full refund.
How do I find the right size for my pet?
Each product page features a detailed size guide. We recommend measuring your pet's neck, chest, and back length to ensure the most comfortable fit for their breed and build.
Are Native Pet materials safe for sensitive skin?
Yes, we prioritize high-quality, hypoallergenic fabrics like organic cotton and breathable mesh to ensure your pet stays comfortable without skin irritation.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.